When quality improvement efforts fail to deliver, it is rarely an approach problem or a tool problem. As the cost to deliver information and knowledge drops, future lines of research may be targeted at other geographical areas where the market has other conditions or where the implementation of management is Read more…
Top management must ensure that the requirements of the quality management system, including the quality policy and objectives, are consistent with the strategic context and direction of the organisation, that the quality policy and objectives are established, and ensure that resources needed for the quality management system are available, roles Read more…
Over time the cause-and-effect of strategies to increased retention, get reflected in the metrics and kpis that are rolled up into a single balanced scorecard, equally approaching IT kpis with a balanced scorecard methodology is the ideal way to set performance standards for operations outside of systems as well. It Read more…