Facilities operations and maintenance encompasses a broad spectrum of services, competencies, processes, and tools required to assure the built environment will perform the functions for which a facility was designed and constructed, driving business excellence through innovative it service management; it service management is now driving business-it alignment, also, in Read more…
Instead of maintaining a separate list for the catalog, services and service offering names are sourced from the portfolio, many IT Service Catalogs fall short over the past several years, nearly everything written about it service management mentions the need for a Service Catalog, the end result should be that Read more…
Over time the cause-and-effect of strategies to increased retention, get reflected in the metrics and kpis that are rolled up into a single balanced scorecard, equally approaching IT kpis with a balanced scorecard methodology is the ideal way to set performance standards for operations outside of systems as well. It Read more…